We received today a Dell studio laptop that was not booting. The laptop had not been used for more than 3 months because of the boot problem. Windows loads but then there is a black screen with the mouse pointer, you can move the mouse but nothing happens.
We?quickly?found the problem that was related to one Antivirus software. Our customer could get the laptop back in about 30 minutes for a very low fee, as always in LoreaTec. Please contact us if you want to fix a pc boot problem for the lowest fee in Japan.