Category: Outsourcing

Categories
Data Center Outsourcing Uncategorized warehouse

Smart hands data center network and server support in Japan

We work mostly in Tokyo and nearby data centers (Yokohama, Chiba, Saitama, Gunma, Tochigi) but can support also other data centers around Japan. The pictures on this post are a real example of a server motherboard replacement.

A short list of tasks we usually perform are:

・hdd /ssd replacement　　・ motherboard replacement

・RAM upgrades　　　　 ・Rack, un-rack and safe disposal

・Parts storage ・Parts shipping from storage

・Resident engineer ・Provide console or remote access

・Provide parts and equipment

・Portable Internet for the remote team to be able to proceed with the configuration during migrations and downtime.

Do not hesitate to contact us to receive a quick quote for data center on site support in Japan.

Categories
Data Center Network Outsourcing server

Data Center resident technician service

Companies with a large data center footprint will need resident technicians to take care of hardware issues and help the remote management team with troubleshooting. Here is a short list of tasks we take care of on day to day basis:

・Racking and stacking of network devices
・Cable patching
・Physical layer troubleshooting / parts replacement
・Equipment disposal with safe data erasure
・ Inventory Management

・Rack and unrack Servers / Network / Storage / etc
・Provide direct console or network access
・ Circuit testing
・Vendor coordination and supervision
・ Ticket management
・Parts warehouse

Categories
kitting Outsourcing warehouse

Managing IT assets while securely handling your data

We provide worry-free IT asset managing solutions, including, hardware repair, kitting, responsibly recycling your electronic scrap, securely handling your data, packing, crating, shipping, tracking, and warehousing.

NBD delivery is available in Tokyo, Nagoya, Osaka and most prefectures in Japan for orders made before midday. For remote sites such as Hokkaido and Okinawa, 2BD is the standard. For critical operations same prefecture warehousing can be set up for faster delivery.

For this example project we provided parts storage and quick replacements. When the customer had a PC or smartphone with a hardware problem, we would immediately ship a replacement, then once the faulty is received it will be repaired and put back in stock for future replacements.

Optionally when the user does not want a replacement, the same PC can be repaired and returned without touching the data. We request all customers to use encryption so that there is no way that the data can be altered.

Use the contact form below to send your project details and request a quote.

Categories
Outsourcing warehouse

End to End management of IT assets life cycle in Japan

Use our warehousing services and have peace of mind. We understand that your ideal provider will take care of all issues and make sure to complete orders on time without adding to your worries, that is our compromise and the reason we will not let you down.

For the length of this project we provided EOL support at a volume for several hundred PCs per month, with pick ups in Tokyo, Osaka, Fukuoka, Nagoya and other areas of Japan.

End of Lease and Asset Recovery

Assets picked up on site or shipped to our warehouse by the customer. Data safe erasure to be done on site or at our warehouse.

End of life refurbishment or scrap following local regulations.

Fullfilment

Track assets during all steps of the process. Workload planning. Emergency orders and order cancellations support. Dedicated point of contact, emergency continuity plans.

Mobility Products

We can also process smartphones and tablets (Android & iOS). Serial verification, factory reset, data overwrite, sim card removal and destroy.

Quality Management System

Set up quality control steps, report incidents and continuous improvement process based on each detected incident.

If you want to know how we can help make your project a success, please use the form below and we will get back to you quickly.

Categories
Outsourcing

One day a week IT support outsourcing in Tokyo Japan

We provide multilingual IT support (English, Japanese, Spanish) for small and medium companies in Tokyo Japan.

International companies that have less than 50 users in their Japanese office probably do not create enough support tickets to justify the expense of a full time IT support specialist. However it is still convenient to have an engineer coming to the office regularly to help wit issues that the remote support team can not handle.

In that case, please do not hesitate to use our one day a week IT support service. Our multilingual engineer can visit your company once a week on a set day.

If IT is already outsourced at worldwide level, we also provide white label services in Japan, we can provide top quality IT support in your company name.