| Type | Service details |
|---|---|
| Repair Flat Rate | Standard fee for all repair, set up and troubleshooting. |
| Diagnostic Fee | If you only want to know the cause of a PC trouble or if you do not want to fix your PC after diagnostic this is the only fee |
| On Site Support | The trip fee can vary depending on the distance from our base. |
| Service | Notes | |
|---|---|---|
| Email set up | ||
| Driver Upgrade | ||
| Driver Problem | ||
| Boot Problem | ||
| Computer does not start | ||
| Power problem | ||
| Over heating | ||
| Skype set up | ||
| Printer set up | ||
| Network set up | ||
| Laptop complete screen replacement | ||
| OS Recovery Installation | From Recovery Partition |
|
| OS Installation | Installation of Windows XP, Windows Vista, Windows 7, Mac OS, Linux. * Please note that if drivers installation is required it is a difference service. | |
| Network client set up | ||
| Share folders set up | ||
| Virus and spyware cleaning | ||
| Installation of anti-virus tools | ||
| Installation of new software | ||
| Password recovery / reset | ||
| Internet set up | ||
| Wireless Internet set up | ||
| Router set up | ||
| Hard disk format | ||
| Uninstall software | ||
| P2P software set up | ||
| System Restore | ||
| Mother board replacement | ||
| Laptop screen backlight repair | ||
| Laptop screen backlight repair | ||
| Laptop screen inverter repair | ||
| Safe Erase of data | Safe erase from hard disks, solid state disks, memory cards, usb drives.Warning: No information can be recovered after this process. | |
| Hard disk destruction | Physical destruction with a power drill. Also memory cards, mobile phones, usb drives, etc. Disposal not included. | |
| Windows update | Update Windows with the last security patches. | |
| Safety Pack | Includes virus and spywhare check. Anti-virus, anti-spywhare and firewall installation. (Software included in the price) | |
| Data backup / Data Copy | ||
| Replace motherboard capacitor | ||
| Replace Power supply capacitor | ||
| LAN cable installation | Depends on distance, please contact us for more information. | |
| Computer lessons | 50min lessons, can be tailored to specific interests. | |
| Website creation lesson | 50min lessons, you can make your own website during the course. | |
| Website creation assitance | ~ | |
| IT consulting and advice | We will help you define your IT needs and find the best solutions. | |
| Late night support |
1) Parts costs are not included unless otherwise noted. 2)Backup medium not included. 3) For On Site Support services, if a second visit is required such as to bring replacement parts or in case of a very long process such as a virus scan, a second trip fee will be charged.
* If the replaced parts are faulty we will return the parts cost or replace again the faulty part.
Data Recovery
| Recovery Type | Notes |
|---|---|
| Recover deleted files | |
| Recover data from formatted disks or corrupted / deleted partitions |
The cost varies depending on recovered data amount and the nature of the deletion. |
| Recover data from a computer that will not boot (Only when the hard disk is in good condition) |
The cost varies depending on recovered data amount. |
| Broken Hard Disk (Logic Board, bad sector) | |
| Broken Hard Disk (Mechanical Trouble) | |
| Controller trouble (SSD, memory cards and USB memory) |
Cost per Chip |
| Data recovery from RAID disks | When the OS does not boot. |
| Online upload of recovered data | Ideal for carry in or delivery services, you can have the data as soon as our technician recovers it. Data is encrypted and password protected so that no one else can access it. |
* Storage device (USB memory or Hard Drive) for recovered data may require additional fees.
Refurbishment Treatment
| Type | Standard | Included |
|---|---|---|
| Laptop | OS optimizaction System registry optimization Start up optimization Shut down optimization Inspection of installed software |
|
| Desktop | ||
| PC Cleaning | ||
| Apply Thermal Grease |
Parts Upgrade and Exchange
| Parts | Notes* |
|---|---|
| Disassembly fee | In case of laptops, if palmrest disassembly is necessary there is an additional disassembly fee. |
| RAM Upgrade | |
| Processor replacement | |
| Hard disk installation | |
| Data cloning after hard disk installation | |
| Fan replacement (desktop) | |
| Fan replacement (laptop) | |
| Fan and heatsink cleaning (desktop) | |
| Fan and heatsink cleaning (laptop) | +¥7,000 if palmrest or whole backpanel disassembly is necessary. |
| DVD / CD replacement | |
| Change interface language | Windows 11, Windows 11, Mac OS, Linux |
| Change Partition Size | Available for Windows, Mac and Linux |
